Shipping policy
Where do you ship?
We offer free shipping to the contiguous United States and Canada. We are able to ship anywhere in the world. If you live outside of North America, shipping costs will be automatically calculated at checkout.
How much does shipping cost?
Standard shipping is free in the contiguous United States and in Canada. If you live on the island territories or Northern Canada your shipping charges will be calculated at checkout.
If you live elsewhere in the world, your shipping charges will also be calculated at checkout.
Expedited and express shipping costs will be calculated at checkout.
Do I need to pay duties?
If you live in the United States or Canada, you will not be charged import duties. You may be charged state or provincial taxes in accordance with local laws. These will be calculated at checkout.
If you reside internationally, you may be charged additional duties and taxes. These are incurred at the customer’s expense.
When will I receive my order?
We offer free standard shipping, and expedited shipping. Please remember that your order will take time to process before it ships. Even if you select expedited or express shipping, your order will take a few days to be processed through our system:
Free Standard shipping:
Delivery time: 4-6 business days
Expedited shipping:
Delivery time: 3 business days
Express shipping:
Delivery time: 1-2 business days
When will my pre-order ship?
If you ordered an item that has an estimated shipping date set in the future, you have pre-ordered that item. It will ship within 7-9 business days of the date indicated on the website at the time of purchase. You will receive order confirmation and shipping notification emails, as well as email updates should any other circumstances arise.
What if I need a suitcase for a rapidly-approaching trip?
We recommend purchasing an in-stock item and selecting express shipping! If you are concerned about whether your item will arrive in time, feel free to reach out to us on live chat or at aftercare@monos.com and we will give you as much information as possible.
If you have your heart set on an item that is currently only available for pre-order, we recommend pre-ordering that item well in advance of any travel you have upcoming. As part of our commitment to sustainability, we produce our stock in small quantities, which means we often sell out of items in between production seasons. We know this can be a sometimes frustrating side-effect of the transition toward more sustainable retail practices, and we’re here to help you in any way we can. If you have any further questions, feel free to reach out to us on live chat or at blkluggage@blkluggage.com for support.
Do you ship to P.O. Boxes?
Unfortunately, we cannot ship to P.O. Boxes or A.P.O addresses at this time. If you don’t have a residential address, please reach out to our team at blkluggage@blkluggage.com before placing your order, and we will do our best to assist you!